CODIE SHANNONSOFTWARE / SYSTEMS
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SupportDeskSimulator

Native support-ticket, SLA, escalation, and knowledge-linking portfolio proof.

Repository ^

Repository readme / adapted

SupportDesk Simulator

SOURCEREADME.mdAdapted for portfolio readability; claims remain source-derived.

> A native support-ticket workflow proof covering queue state, SLA risk, escalation, knowledge references, resolution, and audit evidence.

**Status:** native-validated public release (`v1.0.0`) **Portfolio lane:** Knowledge and support **Stack:** .NET 8 / ASP.NET Core / C# 12 **KBForge:** reference-only linking; no live connection **Evidence:** two screenshot groups, eight native captures

01

Workflow

`ticket -> assign -> respond -> knowledge link / escalation -> resolve`

Priority determines first-response and resolution targets. Public replies record first-response evidence, while escalation and resolution are retained as explicit audit events.

02

KBForge boundary

v1.0.0 supports knowledge article references only. It does not call KBForge or any other live knowledge service.

03

Public boundary

Every customer, ticket, reply, target, product, and support event in the public demonstration is synthetic.

04

Verify

.\tools\verify-release.ps1
Last source sync2026-08-12RepositorySupportDeskSimulator ^

Real project evidence

Selected screenshots

04 / PUBLIC-SAFE
SupportDeskSimulator project screenshot 1
01

SupportDeskSimulator -- repository evidence

SupportDeskSimulator project screenshot 2
02

SupportDeskSimulator -- repository evidence

SupportDeskSimulator project screenshot 3
03

SupportDeskSimulator -- repository evidence

SupportDeskSimulator project screenshot 4
04

SupportDeskSimulator -- repository evidence